Product Return Process for Damaged Staples Items
1. Identification of Damage Upon receipt of the Staples order, inspect all items immediately.
If any product is damaged, broken, or defective, note the issue and take clear photos showing:
Product condition

• Packaging label with order details
• Delivery receipt (if applicable)

2. Reporting the Damage Report the issue to Staples Customer Support or your procurement department within 24–48 hours of delivery.
Provide the following details:

• Order number / invoice number
• Product name and quantity
• Photos of the damaged item(s)
• Description of the damage

3. Approval for Return
Staples (or your vendor contact) will verify the claim.
You’ll receive a Return Authorization (RA) number or confirmation email approving the return.
Do not ship back items without return authorization.

4. Packaging and Pickup
Pack the damaged items securely in their original packaging, if possible.
Attach the return label or RA form provided by Staples.
Courier pickup will be arranged by Staples, or you may need to drop the package at a designated return point.

5. Replacement / Credit
After verification at Staples’ warehouse:
A replacement product will be shipped or
A credit note / refund will be issued to your account (based on the return policy).